Tan & Sunset Shipping Policy
At Tan & Sunset, we strive to offer a seamless shipping experience for our clients both locally and globally. Please review the details of our shipping policy below:
Domestic Shipping (Within Nigeria)
Processing Time: Orders are processed within 1-3 business days after payment confirmation, excluding weekends and holidays. You will receive a confirmation email with tracking information once your order has been shipped.
Delivery Time: Standard delivery takes 2-5 business days after processing.
Shipping Fee: Shipping rates vary based on location and are automatically added to your order at checkout on our website.
Express Shipping: Available upon request for an additional fee. Delivery within 1-2 business days.
International Shipping
Processing Time: International orders are processed within 3-5 business days.
Delivery Time: Delivery typically takes 5-10 business days, depending on your location.
Shipping Fee: Shipping costs are calculated based on destination and package weight. Currently, International shipping rates are volatile. Kindly reach out to us on support@tanandsunset.com to send current rates at the time of order purchase.
Customs & Duties
International customers may be subject to customs duties and taxes, which are determined by the destination country and are the responsibility of the customer.
We recommend checking with your local customs office for further information on duties and taxes.
Express Shipping: Available for select countries at an additional cost. Please contact us tanandsunset@gmail.com for details.
Order Tracking
Once your order is shipped, you will receive a tracking number via email to monitor the status of your shipment. Please note that tracking updates may take up to 48 hours to reflect.
Delivery Issues
Shipping Delays: Delivery times may be affected by holidays, weather conditions, carrier-related issues or customs delays. Tan & Sunset is not responsible for such delays, but we will keep you informed of any changes.
In the event of a lost or damaged shipment, please reach out to us within 48 hours of the expected delivery date at tanandsunset@gmail.com
Incorrect Shipping Information: Please ensure that all shipping details are accurate. Tan & Sunset is not liable for delays or additional costs resulting from incorrect shipping information provided by the customer.
Pre-Orders
For pre-ordered items, please allow additional time for production. Delivery timelines for these items will be specified in the product description.
Return to Sender
Packages returned to us due to incorrect or incomplete addresses provided by the customer will incur additional shipping fees to be re-sent.
Contact Us
For any shipping inquiries, please reach out to us at tanandsunset@gmail.com
At Tan & Sunset, we are committed to providing a satisfactory experience, and our shipping policy is designed to reflect our dedication to efficiency and customer satisfaction. Thank you for choosing us!